Ordering Frequently Asked Questions

How do I place a order?


Ordering is simple! First pick out the item you would like, and add it to your cart. Once you have selected the items you want, you may click on the shopping cart icon and check out. Our check out system is through Paypal, so you will be redirected to a checkout page though Paypal, which is the most commonly used online payment processor and the most secure.




How will I know the status of my order?


You will receive an invoice as soon as the order is placed at the email address supplied during checkout. Once the order is shipped you will receive a second email notifying you of the shipping status. In most cases you will receive a tracking number to track the shipment though the fastest shipping service that we choose at the time. FedEx, UPS, and USPS Flat Rate shipping are our most commonly used methods




What if I have a question about an order?


Our staff are happy to assist you with any questions you have regarding your order. Please use the form on the contact us page or call the phone number below and we will be happy to help you. The Queens Cottage PO Box 1724 Ashland, KY. 41105 606-371-9951 queenscottage3@gmail.com